Mortgage Payment Deferrals

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Mortgage Payment Deferrals

* Taken directly from the website of each financial institution


First National

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Keeping you informed: COVID-19

Updated March 27, 2020

The health and safety of our employees and customers is of the utmost importance. As the situation around COVID-19 continues to evolve, we want to let you know that First National Financial LP (“First National”) is closely monitoring the situation.

If you are experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form .

As we continue to make every effort to protect your privacy, we need to be able to clearly identify you from your inquiry. Please ensure to include your full name, mortgage number, property address and how you’ve been impacted by COVID-19 in your message to us or we will not be able to respond to your request. 

Here is how we will continue to support you.

My Mortgage – available to you 24/7

You can continue to manage your mortgage online, 24/7 through My Mortgage by First National. With My Mortgage you can:

    • Track your mortgage details
    • Review your mortgage account
    • Manage your mortgage payments
    • Update your contact information
  • Access mortgage tools

New to My Mortgage? Registering is easy. Learn how here .


Canadian Imperial Bank of Commerce

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Meeting your needs in challenging times

During these challenging times, we’re committed to maintaining a high level of banking access and support, providing expert advice and protecting our team and you. This includes keeping you informed of the actions we’re taking on behalf of our clients and employees.

We’re also furthering financial assistance to help clients who may be facing hardship as a result of COVID-19. To help answer your questions, check our COVID-19 Financial Relief FAQ .

Due to an extremely high volume of calls, we encourage those who are experiencing financial hardship to first complete our financial assistance form

. Clients who have completed the online form will receive a follow-up email from the CIBC Advisory Team. 

If your situation requires immediate attention, such as having a payment due in the next 48 hours, please contact your CIBC advisor or call 1-877-454-9030.

Learn more


Bank of Montreal

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COVID-19: Requesting financial relief

We understand this is a difficult time for you and we care about your personal and financial well-being.

BMO has introduced a financial relief program for those impacted by COVID-19. We have flexible financial relief options available to our personal and business banking customers.

To help you with immediate relief, we offer up to a 6-month payment deferral on loans, cards, and lines of credit with no fee (your payment will be deferred but interest will continue to increased) and no changes to the terms of your BMO account.

Here are your next steps:

If you are concerned you are going to miss a payment, please sign in to BMO Online Banking and send your request through our safe and secure Message Center. We commit to getting back to you as soon as possible.

* For customers with no access to Online banking, please complete our online form.

We appreciate your patience as we work to help every customer during this time.


Royal Bank of Canada

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If you require immediate financial relief, we encourage clients to log into Online Banking and use our self-serve tools. If you wish to skip a mortgage payment, follow these steps:

    1. Sign into Online Banking .
    1. From the Account Summary page, select your mortgage account.
  1. Select the Skip a Payment link at the bottom of the page and follow the instructions.

Longer term financial relief (up to 6 months)

RBC is committed to helping our clients during these unprecedented times, which includes up to six months of mortgage payment relief. Please connect with one of our advisors using our online booking tool for advice and support to help meet your financial needs.

What you need to know:

You will still be responsible for paying your usual creditor insurance premiums and property tax installments, where applicable.

There is no fee to skip a payment. When you skip a payment, the interest on the skipped payment is added to your outstanding balance and interest is charged on that amount. This means your mortgage balance will increase. Your payments won’t change during the term of your mortgage. Instead, at renewal your monthly payment amount increases to account for the higher balance. When you skip a payment you must still pay the portion of your payment that covers your property taxes and HomeProtector Insurance Premium, if applicable.

Note: Using Skip-a-payment may significantly increase your interest costs over the life of your mortgage, so it’s important to carefully evaluate your financial situation and priorities before exercising this option. Try our calculator to find out what it could cost.

If you wish, you can repay your skipped payment anytime during the term of your mortgage. If you have made double-up payments during the term of your mortgage, you have the option to skip an equal amount of payments.


National Bank of Canada

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Your request

A mortgage payment deferral is intended to support you in the event that COVID-19 affects your finances. This solution allows you to defer your regular payments (principal and interest) for 1, 2, or 3 months, depending on your situation. Certain conditions apply.




Deferred payments are added to the loan balance and accumulate interest.


You must also continue to pay the other costs included in your regular payments such as administration fees, property taxes, and life, critical illness and disability insurance, if applicable.


Before getting started:

    • You will need your mortgage number (found on your contract or in your online bank).
    • Once submitted, your application will be processed within 5 business days. If your application is accepted and a payment is due within the waiting period, the payment will go through as usual. The deferral will begin with the next payment.
  • We will contact you if your application is not eligible. If we do not contact you within 5 business days of submitting your request, it means that your application has been accepted and your payments will be deferred for the selected period.

If your mortgage payments are already late, if you hold an All-in- OneTM home equity line of credit, or if this solution does not respond to your needs, contact us at 1-888-286-8799.


TD Canada Trust

Apply through your easyweb portal by clicking here:

An update on COVID-19 and how we’re ready to help

Stay up to date on the latest here.

With your health in mind, many branches will be temporarily closed and all are operating under reduced hours effective March 19. Effective immediately, all branches will be temporarily closed on Sundays. Please use the branch locator to find out which branches are closed and to find alternative locations. Please note that changes to branch operations continue to develop, so be sure to check back.

We’re available 24 hours a day, seven days a week through Green Machine ATMs, EasyLine Telephone Banking or EasyWeb Online banking and the TD App.

Mortgage Payment Deferral

If you are experiencing financial hardship, you can request to defer the equivalent of up to six monthly payments. Please note that by deferring mortgage payments, you are not paying the mortgage principal, and interest will be capitalized (ie it will be added to the outstanding mortgage balance so your balance will increase). It’s important that you understand this impact.

To complete the Mortgage Payment Deferral Form click “Apply now” below. You will first be directed to the EasyWeb login page and asked to log in with your EasyWeb credentials. You will receive an email response notifying you of the outcome of your application. If you are not currently registered for EasyWeb, register online today .

Apply now


Scotia Bank

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Request Mortgage Payment Relief 


Scotiabank is here to help you navigate this uncertain time. We will be working with our customers on a case-by-case basis to make sure you find solutions that will help address financial hardships caused by COVID-19.


If you would like to request a mortgage payment deferral, please fill out this form to start the process. With a mortgage payment deferral, you can skip your payments (principal, interest and property taxes if applicable) for up to 6 months. During this time, interest is increased to the outstanding balance of the mortgage and incorporated into your payments once they resume. It’s important to note, a mortgage payment deferral is different than mortgage forgiveness. To view the terms and conditions for mortgage deferrals, please click here .


You are eligible for a mortgage payment deferral if:

    • You, or any member of your family, has become unemployed or experiences a material reduction in income due to COVID-19.
  • You have an insured or uninsured mortgage with Scotiabank.

A mortgage payment deferral is available for customers experiencing financial hardship on a case-by-case basis. You should contact us as the need for help arises. 

If you would like to request a mortgage payment deferral, complete the form below. Please submit one form per mortgage deferral request. We will contact you by email to confirm next steps.  



Apply through your MyMCAP Portal:

COVID-19 Update: Skip-A-Payment Program

Given recent global events, MCAP understands that these may be difficult times for Homeowners. In order to provide some assistance, MCAP wishes to highlight that under the terms of your mortgage, you may defer, or Skip-A-Payment * at any time subject to certain conditions. Should you elect to Skip-A-Payment, MCAP will waive any applicable fees and this will not impact your credit rating. 

The foregoing is applicable to any MCAP and RMG branded mortgages.

If you would like to know more about our Skip-A-Payment program, click here , or login to MyMCAP and submit a Skip-A-Payment request from the self service options menu.

At this time, we are experiencing high call volumes, however, every Homeowner will be helped.

Rest assured we will get to you as soon as we can.


B2B Bank

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Last updated: March 24, 2020 – 12 pm ET

Jump to:  Latest updatesFAQsQuick Info

We stand prepared and ready to help

Like you, we’ve been closely monitoring the unique and ever-changing global health crisis. Our thoughts and well wishes are with those affected by the outbreak of the coronavirus, COVID ‑ 19.

We are committed to being there for you, our customer, regardless of how the situation unfolds and our team stands at the ready to support you. You rely on us for your everyday financial needs and we will continue to provide access to the important services you count on.

Latest updates

High call volumes: wait times are currently longer than usual. These are unprecedented times, which have resulted in very high call volumes. We recognize that your wait time will be longer than normal and appreciate your patience and understanding. If you are not calling about an urgent need, like a payment due within the next few days, we ask that you wait a few days before contacting us so we can assist all our clients as efficiently as possible.

Clients with Online Banking access can also send us a message through the Online Banking messaging center.

Measures to support our Personal and Business customers

Read the message from President and CEO François Desjardins

You have questions, we’re here for you

These are unprecedented times and we’re already experiencing a high number of inquiries. We appreciate your patience. To quickly answer some of your immediate questions, we’ve prepared these FAQs.






Contact: 1 800 CAISSES (1 800 224-7737)

Relief measures for personal members and clients

Important message

To better serve our members and clients, we’re prioritizing urgent requests (payments due in the next 7 days ).

For all other requests , please call us within 7 days of the payment you’d like to defer. Thank you for your understanding.

Given the COVID-19 pandemic, we’ve implemented exceptional measures to help our members and clients and address their needs.

Personal members and clients impacted by the COVID-19 pandemic

Personal members and clients who are having trouble repaying their loans can reach out to Desjardins to discuss their options. We’ll review each request on a case-by-case basis.

Solutions for members and clients could go as far as payment relief for all their financing products —an option that wouldn’t negatively impact their credit rating.

We’ll also review credit applications on a case-by-case basis and offer support to members and clients who need quick access to cash.

We may expand these measures depending on how the situation evolves.

Members and clients who are eligible for these measures

Measures may be applied on a case-by-case basis for each member or client.

Members and clients who have contracted COVID-19

  • Unable to work due to the virus

Members and clients negatively impacted by COVID-19

    • Quarantined
    • Unable to go to work because of travel restrictions
    • Lost their job or are temporarily laid off
  • Other reasons closely related to COVID-19

Some products the exceptional measures apply to

    • Credit cards, Accord D financing and automobile and durable goods financing (ADGF)
    • Consumer loans / lines of credit (including Student Advantage and Student Strategic lines of credit) and uninsured mortgages
    • Insured mortgages CMHC CMHC is Allowing payment deferrals for up to 6 months. Genworth Borrowers who qualify under the internal guidelines of lenders and the Homeowner Assistance Program will get up to 6 months of relief beginning March 16, 2020.

  • , payments on all government student loans will be suspended for 6 months beginning April 1, 2020. During this period, no new interest will be added to your loan. These relief measures apply even if your account is in collection. There is nothing you need to do. The relief measures will kick in automatically.



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At Home Trust, we recognize that the COVID-19 virus is creating unprecedented challenging circumstances for everybody. We want you to know that our first priority is the health and safety of our customers, partners and employees. 

We also understand that as a community, we must work together to do everything possible to minimize the spread of the COVID-19 virus. As a result, we have taken measures to ensure that the majority of our employees are able to work remotely and maintain normal business functions. Our teams are fully operational and prepared to support you and your needs. Our commitment to providing solutions that work for your particular circumstances has not changed.

All customers are advised that in addition to our retail stores and satellite offices being temporarily closed, access to our head office in Toronto has been restricted. At this time, we request that all customers requiring assistance contact us using the information listed below.

We want to reassure you, our customers, partners and communities we serve, that we are here to help during this challenging time. We are committed to work with our customers on an individual basis to support you as you manage through these extraordinary times. If you have been directly impacted by COVID-19 and need to better understand your options with Home, please reach out to us at or call us at 1-855-270-3630 or 416-777-5820. We will answer every call, and we appreciate your patience while our Call Center experiences high volumes. We are here to help.

The most important thing is for us all to stay safe, healthy, and connected. Thank you for your continued trust in Home.


Merix Financial

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If you are facing immediate financial hardship as a result of COVID-19 and at risk of missing a mortgage payment, please email with your name, mortgage number, property address, how you have been financially impacted (for example illness , income disruption, or self-isolation) and the phone number to best reach you. We will get back to you at our first opportunity. Click here for details .

Please note that our email and call volume is at an unprecedented high and there will be a 3-5 business day response time, but rest assured we will get back to you. Please help us by reducing calls to the center if you are not currently experiencing any financial hardships so that those with an immediate need can get the assistance they require.


Equitable Bank

For residential mortgages email:

For commercial mortgages email: 

COVID-19 – we’re here to help

With the COVID-19 pandemic on all of our minds, we know that these are extraordinary times, and we want you to know that at Equitable Bank, we’re here to help. 

As a company, we’re committed to the wellbeing of our employees, their families and the community at large. With this in mind, we have made all necessary accommodations to move most of our workforce to a remote work environment in order to support the global effort in reducing the spread of the virus and ensure there is no interruption to service.

We want our customers, brokers, and bank partners to know that we remain stable, fully operational, and well on track to meet their needs. All of our customers will continue to have access to their savings, and can access credit in the way they would normally expect. 

You can continue to use myEquitable, our mortgage and deposit broker portals, and Statement Share as you normally would. 

At Equitable Bank, we are standing alongside Canada’s six largest banks to help provide financial relief to Canadians impacted financially by COVID-19. We are committed to working with personal and small business banking customers on a case-by-case basis to provide flexible solutions that help them manage through challenges such as pay disruption, childcare disruption due to school closures, or challenges resulting from the COVID-19 virus itself. This support will include up to a six-month payment deferral for mortgages.

Clients who are worried about their financial situation or facing hardship are encouraged to contact us directly to discuss what options may be available. We are here to help.

    • For individuals with a residential mortgage , please contact Mortgage Services by email at .
  • For small business owners or investors with a commercial mortgage , please contact Commercial Services by email at 


Manulife Bank

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If you’re directly impacted by the coronavirus and facing financial challenges, we’re here to help.

We’re experiencing an unprecedented number of inquiries about residential mortgage deferrals right now and it’s taking 5 to 10 business days for us to respond to each case. We can understand how frustrating this can be and we’re working hard to expedite the process.


Contact your North East broker for more assistance at

(514) 680-4674 or

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